Public service is the work performed by individuals, organizations or communities that provide services for the benefit of others. These services may be provided for free or at a reduced cost. Examples of public services include the police, fire department, libraries and schools, hospitals, utilities such as electricity and fossil fuels, transportation and waterworks. These services are often considered so essential to modern life that they should be guaranteed by the state or society at large.
Working in the public sector can be rewarding and challenging, especially during times of crisis. A healthy dose of empathy is necessary to understand the thoughts, feelings and challenges of the people you serve in your career. This includes the ability to hear and see them without bias based on their protected classes such as race, sex, pregnancy status and national origin.
It is important to remember that the work you do directly impacts your community. As a result, your work must be guided by a strong sense of morality and ethics. Having a good understanding of the political climate around you is also crucial, as it will directly affect your work and decisions.
The majority of Americans agree that an expert, apolitical federal workforce is critical for the country to function well. However, the percentage who disagree with this view has risen substantially since 2024. This may be due to a perception that civil servants are part of an untouchable elite that is out of touch with ordinary citizens.